Based on 364 reviews
83%
(302)
11%
(39)
4%
(15)
1%
(2)
2%
(6)
Delivery was great and products arrived in good condition. We did have 2 entirely unused packs though, after using the online calculator to decide how much to order. This has wasted over £80 and the returns policy is not favourable, taking £50 as a restock fee on top of return shipping costs! Will try to sell the extras instead but it's disappointing to say the least.
Hi Shona - we've tried to phone and email to get to the bottom of this. If you can give us a call we work out what has gone wrong and sort it out.
Impressed that the product is so easy to work with given its heavy weight. However I’m confused as to why I was advised to buy three roles as I have 1.5 left over. Apart from the expense, I have nowhere to store it.
I recently created a stud genie clip wall with tecsound sandwiches between two layers of acoustic plasterboard. It works amazing and the sound reduction is very very good. But tec sound is very very heavy so you may need a hand if you are installing on your own.
Purchased hoods after several discussions with staff. Jim was super helpful advising on the project. The hoods performed better than expected. Very pleased and will instal across my portfolio now. Excellent specialist operation with penty g time to discuss requirements and execute solutions. Highly recommended
Great company to purchase from . Would very much recommend. Oh and the products are first class too !
It was a pleasure working with you. Great communication, quick delivery, top items
Acoustic panel enquiries dealt with well. Ordering was easy. Arranging a delivery date was easy. Delivery delayed twice (once at the warehouse and then by the courier). Both times Soundstop were superb in getting answers and ensuring delivery. On the plus side the delivery driver was great in getting delivery where I wanted (due to very narrow streets). Panels are now awaiting a volunteer team to install them.
Echo Panels are well made.
Easy to install.
Thank you. mwif.
My only negative is that we were advised we needed 2 rolls, but only needed one.
Excellent service as always competitive pricing delivery arrived on time
I installed the slimest, we can hardly hear our neighbours now. Really surprised at how much reduction has been achieved. Thank guys for a fast and friendly service.
A pleasure to do business with such a well organised, efficient company with a great product.
The Product is seems solid, I have not installed it yet.
whats more important is Soundstop's eagerness and willingness to help and provide information on said item or a specific system and will call without being prompted regarding any issues or delays regarding your delivery.
The team they have is very professional and pleasant.
Thanks
10 am delivery ended up 1:00 delivery so workers sent away from the job
New pump fitted was very noisy could not sleep SM 20 is fantastic, all sound gone. Service is as good as product
The guys at Soundstop were very friendly, helpful and knowledgeable and gave us lots of advice in soundproofing a drum room after we took a wrong turn. When DHL lost part of the order, they acted quickly to ensure we got the poarts and that it didn't delay our project further. I recommend using these guys at the START of your project, unlike me!
Ordering was easy and delivery was quick and effeciant, producst is superb
I am a really novice diy'er. I ordered the genie clip soundproofing system. To my surprise I installed it with relative ease over a couple of days. To press I've heard virtually nothing through my party wall... I also find that the room is far warmer due to the insulation factor. Really impressed with the ease of the genie clip instalation.
The density of the tecsound membrane in between the plasterboards makes a superb difference.
The ordering of it was excellent with a member of staff calling me to clarify what I would be needing. He offered help if any advice was required. The delivery was on time and helpful drivers.
All in all a great experience and if requiring soundproofing again I will be using this Tecsound membrane system.
