Based on 343 reviews
83%
(285)
11%
(37)
4%
(14)
0%
(1)
2%
(6)
Ordering was easy and delivery was quick and effeciant, producst is superb
I am a really novice diy'er. I ordered the genie clip soundproofing system. To my surprise I installed it with relative ease over a couple of days. To press I've heard virtually nothing through my party wall... I also find that the room is far warmer due to the insulation factor. Really impressed with the ease of the genie clip instalation.
The density of the tecsound membrane in between the plasterboards makes a superb difference.
The ordering of it was excellent with a member of staff calling me to clarify what I would be needing. He offered help if any advice was required. The delivery was on time and helpful drivers.
All in all a great experience and if requiring soundproofing again I will be using this Tecsound membrane system.
Great product, easy to install. Delivery service an communication exceptional. 👍🏼
Great service throughout . Hopefully the soundproofing is a success ! Early days
Before placing an order I contacted Soundstop and discussed details of what I was trying to achieve. I was given proffesional advice as well as explanation how to proceed with the order and what to expect. Delivery happened really quickly. Products were high quality and as advertised really easy to use.
I’m still waiting for new neighbours to move in next door so that I can test the products fully but have definitely seen some improvement already (sporadic house viewings to next door).
Ordered the Genieclip Ceiling solution for the ceiling below my music studio. Was going to order with 50mm Rockwool Insulation but they advised 100mm. Turns out I needed 50mm thickness as not enough room for 100mm. They now refuse to exchange or take the 100mm Rockwool back despite me ordering it on their advice. Now need to order 50mm insulation at more expense to get this job completed. I also need to insulate the walls and ceiling using a similar system but have lost confidence in this company who initially seemed very good.
Suberb service, great product, couldn't be happier.
The team's always available to help in person, which makes everything much easier.
Order arrived two days later than scheduled.
No glue sent within order but invoiced.
No flanking strip sent as per invoice and some joist strip sent by mistake.
Good service when I rang to clarify details about the product, it arrived ed on time, and it is working well to reduce sound transfer from neighbours.
You keep hassling me for reviews
The ordering process was quick and easy and the insulation was delivered on the date arranged. The member of staff I spoke to on the phone was very helpful and everything went smoothly. I would happily order again.
This seems to have really helped with the soundproofing between the floor of the flat above the apartment. Thank you
Before sale tech discussion on acoustic design and fixation was excellent. Ordered 24no. 1200x1200 panels for a commercial cafe/reception. Manufacturer shipped the wrong colour but Soundstop arranged next morning delivery of the correct items and also the collection of incorrect items.
My once boxy room looks both excellent and has a much calmer/quieter environment for customers.
Thanks a lot.
Brilliant customer service from start to finish. Helpful, approachable.
The self adhesive is STRONG and the material has some elasticity. Takes care when fitting and it gives great results. The more we use it the better we get handling it. I like the balance of weight and thickness with the SY50 for sound insulation walls and ceilings. the heavier ones become just very hard to manage.
Great gear, but pleased I did my own calculations regarding how many clips required as I would have been short on these following my discussions regarding my requirements with your customer service staff.
